Frequently Asked Questions


Q: Will the product damage my own hair?
A: With proper installation or maintenance, the hair extensions will not damage your hair. It is 100%natural. No chemicals or tools are used. We recommend going to certified stylists for best applications. And we can ensure that the product will work properly with zero damage.
 
Q: Can I wash the hair product every day and blow it dry?
A: Yes. You can wash your hair and blow it dry without ruining your hair extensions.
 
Q: Can I swim with hair extensions?
A: Yes. You can swim with the hair. But please wear the professional swimming cap.
 
Q: How long will my hair extension last?
A: The lifespan of hair extensions is determined by how well they are cared. What products are used on them, and how often they are worn. Usually, the lifespan of our hair extensions is up to a year. Depending on the general care they receive.
 
Q: What if my package gets lost or stolen?
A: We will assist our customers to find the package. But we are not responsible for lost or stolen items as well as incorrect addresses offered. You will have to file a claim to the carrier and we will assist to follow up. It is important that you verify all information before placing the order. Any questions, please contact us.
 
Q: What should I do if my hair is shedding or tangling?
There might be some floating hair especially when you first wear the extensions. But there will be no more shedding after few washes. Also, it’s recommended to brush the hair with a detangle brush. Brush the bottom first to get rid of knots, then brush from the top.
 
Q: What type of hair care products should I use?
A: Treat the hair extension just as if it’s your own hair.
1. Use good quality shampoo and hair conditioner to care the hair. It's important to keep the hair soft and shiny.
2. You could use gel or spray styling products to keep the hair style.
3. Olive oil will be a good choice to keep the hair healthy.
 
Q: Why are my hair extensions getting tangled?
A: It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, twice a week is better. Comb the hair from time to time. You can also go to your stylist for further suggestions.
 
Q: Why the colors of hair extensions don’t seem exactly as the pictures shown or described?
A: Different monitors have different display effect. The same color number may slightly differ. The same situation also happens on mobile phone. Anyway, you could dye the hair if you need different color.
 
Q: Can they be straightened, curled?
A: Yes, you can use hair straightener or hair curler to style the hair, because our hair is 100% human hair. It can be dyed, curled and cut just like your own natural hair. However, don’t do it too frequently, or the hair will easily get dry and tangled.
 
Q: Can I dye/color the hair?
A: Yes. The hair can be colored. As a general rule, it is easier to darken the hair than to lighten the hair. We recommend to dye darker, since it is difficult for the original color to fade. Improper dying will ruin the hair. We highly recommend having your hairdresser dye the hair. Coloring by yourself will run a risk of not getting the shade you want. If you can't go to a salon, please always use good quality care product and test a small sample first.
 
Q: Can I bleach my human hair extensions?
A: We do not recommend bleaching the hair as they have already been dyed at our factory. Forced bleaching on hair that has already been dyed can be difficult. Finding alternatives like increasing the concentration of bleach or leaving it in longer to soak will only lead to damaged hair. 
Also, keep in mind that the color may not come out as intended because of the existing hair dyeing. Any bleaching is done at the customer's own discretion and we cannot be held accountable if the results do not come out as intended. 
 
Q: How to distinguish human hair and synthetic hair?
A: Human hair has natural protein. It is easy to tell by burning and smelling: when burning, human hair shows white smoke while synthetic hair shows black smoke. After burning, human hair will leave ash which goes away after pinching, while synthetic hair leaves sticky ball and foul smell. Moreover, human hair may have very few gray hair and split ends, which is normal and not a quality problem.
 
Q: How much hair is needed for a full head?
A: We normally recommend to use the following volume of hair to cover an individual head:
     Hair Bulk: 1-2 packs
     Weft: 1-2 packs
     I-Tips/U Tips/Flat Tips: 100–150 strands
     Clips hair: 1-2 packs
     Tape hair: 40-60 pcs
 
Q: Why do you have so many hairs with different quality?
A: Because the customer needs in different markets are different, some customers need cheap, some customers need high quality, and some customers like to dye special colors, so we prepare lots of different grades of hair to meet the needs of each customer.
 
Q: What determines the price of hair?
A: The factors that determine hair price are texture, thickness, length, and dyeing color.
As for texture, it can be divided into non-remy and remy. The non-remy can be used for 6-12 months, and remy can be used for 1-2 years. Since the price for remy hair is much higher, most consumers tend to choose non-remy hair.
Regarding thickness, one bundle is composed of different length of hair, long hair and short hair. The much longer hair, the thicker you can feel, and of course, the higher price.
For dyeing color, hair that can be dyed from darker color to lighter color is often more expensive.
 
Q: What's the minimum quantity of your order?
A: Currently we have no minimum order quantity, please just tell us how many you need.
 
Q: How long is your production period?
A: 7-10 working days for hair extensions.
 
Q: What types of hair extension products do you have?
A: We have plenty of bulk hair in stock, so we can do Clip In, Tape In, I Tip, U Tip, Flat Tip, Micro Loop, Nano Ring hair extensions for you. In addition, if you have any other need please let us know, we can easily customize as per your requirement.
 
Q: Why don't you sell very cheap hair?
A: Very cheap hair bundle shave very few long hairs and lots of short hair. This makes the end of the bundle very thin and the head much bigger. In order to lower the cost, factories have to use the worst texture of hair for production, usually they add in some chemical fiber and animal hair. This kind of products often have lots of complaints for the bad quality. Each of our salesmen need to contact more than 200 customers each day. If there’re too many complaints, our salesman's work will be extremely affected. Therefore, we refuse to sell products with bad reviews. Some of our hairs might be relatively cheap, but we ensure it’s 100%human hair with no complaint.
 
Q: What is the difference between #1 and #1B?
A: #1 is natural color, while #1B is black color. Original color for #1B may not be black but it’s been dyed to black color, #1B also looks black but it’s natural black. Usually #1B looks blacker than #1.
 
Q: What colors can you make of?
A: Please check out color chart.
 
Q: How to get free samples?
A: Sorry but we do not offer free samples at the moment.
 
Q: Why the shipping fee is so high?
A: Because the express first 0.5kg is very expensive, so I suggest you buy more hair each time to save the shipping cost. For example, shipping for 4 bundles to USA is $20, each bundle costs $5. But if you buy 200 bundles, the shipping cost is just $200, which means only $1 for each bundle.
 
Q: How long does take for the delivery? (How soon can I receive the hair?)
A: Express about 3-5 days
 
Q: What payment methods do you accept?
A: We accept credit card, PayPal, Western Union, MoneyGram, T/T
 
Q: What about the tariff?
A: The price of our products does not include the import tariff of your country. However, we have many modes of transportation that can help you to clear customs and pay customs duties. Please contact our business manager to help you choose the best mode of transportation.
 
Q: How do I pay for an order?
A: Please provide your email, name, address, phone number, our sales manager will help you draft the order, and then you choose the payment method as you like.