Frequently Asked Questions
Q: Will the
product damage my own hair?
A: With proper
installation or maintenance, the hair extensions will not damage your hair. It
is 100%natural. No chemicals or tools are used. We recommend going to certified
stylists for best applications. And we can ensure that the product will work properly
with zero damage.
Q: Can I wash the
hair product every day and blow it dry?
A: Yes. You can
wash your hair and blow it dry without ruining your hair extensions.
Q: Can I swim with
A: Yes. You can
swim with the hair. But please wear the professional swimming cap.
Q: How long will
my hair extension last?
A: The lifespan of
hair extensions is determined by how well they are cared. What products are
used on them, and how often they are worn. Usually, the lifespan of our hair extensions
is up to a year. Depending on the general care they receive.
Q: What if my package
gets lost or stolen?
A: We will assist our
customers to find the package. But we are not responsible for lost or stolen
items as well as incorrect addresses offered. You will have to file a claim to
the carrier and we will assist to follow up. It is important that you verify
all information before placing the order. Any questions, please contact us.
Q: What should I
do if my hair is shedding or tangling?
There might be some
floating hair especially when you first wear the extensions. But there will be
no more shedding after few washes. Also, it’s recommended to brush the hair
with a detangle brush. Brush the bottom first to get rid of knots, then brush
from the top.
Q: What type of
hair care products should I use?
A: Treat the hair extension
just as if it’s your own hair.
1. Use good
quality shampoo and hair conditioner to care the hair. It's important to keep
the hair soft and shiny.
2. You could use
gel or spray styling products to keep the hair style.
3. Olive oil will
be a good choice to keep the hair healthy.
Q: Why are my hair
extensions getting tangled?
A: It could be
caused by dry hair. Please make sure to wash & condition your hair at least
once a week, twice a week is better. Comb the hair from time to time. You can
also go to your stylist for further suggestions.
Q: Why the colors
of hair extensions don’t seem exactly as the pictures shown or described?
A: Different monitors
have different display effect. The same color number may slightly differ. The
same situation also happens on mobile phone. Anyway, you could dye the hair if
you need different color.
Q: Can they be
A: Yes, you can
use hair straightener or hair curler to style the hair, because our hair is
100% human hair. It can be dyed, curled and cut just like your own natural
hair. However, don’t do it too frequently, or the hair will easily get dry and
Q: Can I dye/color
A: Yes. The hair can be colored. As a general rule, it is
easier to darken the hair than to lighten the hair. We recommend to dye darker,
since it is difficult for the original color to fade. Improper dying will ruin
the hair. We highly recommend having your hairdresser dye the hair. Coloring by
yourself will run a risk of not getting the shade you want. If you can't go to
a salon, please always use good quality care product and test a small sample
Q: Can I bleach my
human hair extensions?
A: We do not recommend
bleaching the hair as they have already been dyed at our factory. Forced bleaching
on hair that has already been dyed can be difficult. Finding alternatives like
increasing the concentration of bleach or leaving it in longer to soak will only
lead to damaged hair.
Also, keep in mind
that the color may not come out as intended because of the existing hair
dyeing. Any bleaching is done at the customer's own discretion and we cannot be
held accountable if the results do not come out as intended.
Q: How to distinguish
human hair and synthetic hair?
A: Human hair has natural
protein. It is easy to tell by burning and smelling: when burning, human hair shows
white smoke while synthetic hair shows black smoke. After burning, human hair
will leave ash which goes away after pinching, while synthetic hair leaves sticky
ball and foul smell. Moreover, human hair may have very few gray hair and split
ends, which is normal and not a quality problem.
Q: How much hair is
needed for a full head?
A: We normally recommend
to use the following volume of hair to cover an individual head:
Hair Bulk: 1-2 packs
Weft: 1-2 packs
I-Tips/U Tips/Flat Tips: 100–150 strands
Clips hair: 1-2 packs
Tape hair: 40-60 pcs
Q: Why do you have
so many hairs with different quality?
A: Because the customer
needs in different markets are different, some customers need cheap, some
customers need high quality, and some customers like to dye special colors, so
we prepare lots of different grades of hair to meet the needs of each customer.
Q: What determines
the price of hair?
A: The factors that
determine hair price are texture, thickness, length, and dyeing color.
As for texture, it
can be divided into non-remy and remy. The non-remy can be used for 6-12
months, and remy can be used for 1-2 years. Since the price for remy hair is
much higher, most consumers tend to choose non-remy hair.
thickness, one bundle is composed of different length of hair, long hair and
short hair. The much longer hair, the thicker you can feel, and of course, the
For dyeing color,
hair that can be dyed from darker color to lighter color is often more
Q: What's the
minimum quantity of your order?
A: Currently we
have no minimum order quantity, please just tell us how many you need.
Q: How long is
your production period?
A: 7-10 working
days for hair extensions.
Q: What types of
hair extension products do you have?
A: We have plenty
of bulk hair in stock, so we can do Clip In, Tape In, I Tip, U Tip, Flat Tip,
Micro Loop, Nano Ring hair extensions for you. In addition, if you have any
other need please let us know, we can easily customize as per your requirement.
Q: Why don't you
sell very cheap hair?
A: Very cheap hair
bundle shave very few long hairs and lots of short hair. This makes the end of
the bundle very thin and the head much bigger. In order to lower the cost,
factories have to use the worst texture of hair for production, usually they
add in some chemical fiber and animal hair. This kind of products often have
lots of complaints for the bad quality. Each of our salesmen need to contact
more than 200 customers each day. If there’re too many complaints, our
salesman's work will be extremely affected. Therefore, we refuse to sell
products with bad reviews. Some of our hairs might be relatively cheap, but we
ensure it’s 100%human hair with no complaint.
Q: What is the
difference between #1 and #1B?
A: #1 is natural
color, while #1B is black color. Original color for #1B may not be black but
it’s been dyed to black color, #1B also looks black but it’s natural black.
Usually #1B looks blacker than #1.
Q: What colors can
you make of?
A: Please check
out color chart.
Q: How to get free
A: Sorry but we do
not offer free samples at the moment.
Q: Why the
shipping fee is so high?
A: Because the
express first 0.5kg is very expensive, so I suggest you buy more hair each time
to save the shipping cost. For example, shipping for 4 bundles to USA is $20,
each bundle costs $5. But if you buy 200 bundles, the shipping cost is just
$200, which means only $1 for each bundle.
Q: How long does
take for the delivery? (How soon can I receive the hair?)
A: Express about
Q: What payment
methods do you accept?
A: We accept
credit card, PayPal, Western Union, MoneyGram, T/T
Q: What about the
A: The price of
our products does not include the import tariff of your country. However, we
have many modes of transportation that can help you to clear customs and pay
customs duties. Please contact our business manager to help you choose the best
mode of transportation.
Q: How do I pay
for an order?
A: Please provide
your email, name, address, phone number, our sales manager will help you draft
the order, and then you choose the payment method as you like.